Overview
This return and exchange policy applies to all items purchased through the lnmasonenterprises.uk online store.
We are committed to providing our customers with high-quality products and reliable service. If you are not satisfied with your order, we will assist you with your return or refund request in accordance with this policy.

Scope of Application
The following situations generally qualify for returns and exchanges:

  • Received the wrong item
  • Item has quality issues or is damaged
  • Item significantly differs from the description
  • Unused item in its original packaging (within the return period)

Non-Returnable Items
The following situations generally do not support returns and exchanges:

  • Used or damaged (not due to shipping reasons)
  • Orders past the return period
  • Mispurchased due to personal reasons (outside of legal protection)

Return Application Process
To return an item, please follow these steps:

  • Contact customer service via email to submit an application
  • Provide the order number and a description of the problem
  • Obtain a Return Authorization (RMA)
  • Return the item as instructed
  • Process the refund or exchange after inspection and approval

Refund Policy

  • Refunds will be processed after the return is approved
  • Refunds will be returned to the original payment account
  • Processing time is usually 5–10 business days (depending on the bank or payment platform)

Damaged or Lost Packages
If you receive a damaged or lost package, please:
Contact us as soon as possible after receiving the goods
Provide photos and order information
We will assist the logistics company in their investigation
Eligible orders can be arranged to:
Resend the goods
Or receive a partial/full refund

Customer Responsibility
Customers must ensure:
Provide the correct shipping address
Keep the returned goods in their original packaging
Follow the instructions for returning the goods
Incorrect information may result in non-full compensation.

Policy Updates
We reserve the right to update this return and exchange policy at any time. Updates will take effect immediately upon publication on the website.

Contact Us
For any questions, please contact us:
L&N MASON ENTERPRISES LTD
Address: 30 Mill Street, Armthorpe, Doncaster, England, DN3 3DL
Tel: +44 7802510199
Email: loisfrazier253@hotmail.com