1. Overview
    These shipping terms apply to all goods purchased through the online store at lnmasonenterprises.uk.

We are committed to providing our customers with efficient and reliable domestic and international logistics services, ensuring safe and timely delivery of goods.

  1. Shipping Scope
    We currently offer the following delivery services:
    United Kingdom Domestic Shipping
    EU Shipping
    International Shipping (depending on destination)
    Delivery may be unavailable to some areas due to logistical restrictions or policies.
  2. Processing Time
    All orders will be processed after payment confirmation.
    Standard processing time is 1–3 working days. Slight delays may occur during holidays or peak seasons.
    Once the order is processed, shipment will be arranged and tracking information will be provided.
  3. Delivery Time
    Actual delivery time depends on the destination and shipping method:
    Within the UK: Estimated delivery: 2–5 business days
    Europe: Estimated delivery: 5–10 business days
    International: Estimated delivery: 7–21 business days (depending on country and customs conditions)
    The above times are for reference only. Actual delivery may be affected by customs inspections, weather, or logistics delays.
  4. Logistics Partners
    To ensure efficient and reliable delivery, we may use the following international and local logistics service providers:
    Royal Mail
    DPD UK
    Evri (formerly Hermes)
    DHL Express
    UPS
    FedEx
    and other regional logistics partners. The specific carrier will be automatically selected based on the order’s destination and shipping method.
  5. Import/Export and Customs Standards

6.1 Customs Declaration
All international orders must comply with relevant import/export regulations. We will provide the following as required:
Correct product declaration information
Commercial invoice
Necessary shipping and customs clearance documents

6.2 Customs Duties and Taxes
International orders may incur import duties, value-added tax (VAT), or other fees.
These fees are borne by the recipient, and the specific amount is determined by local customs.
We are not responsible for any additional fees levied by the destination country.

6.3 Prohibited and Restricted Goods
Some countries may restrict the import of certain goods. Customers must ensure that the products purchased comply with local laws and regulations.

  1. Order Tracking
    All shipped orders will be provided with a tracking number.
    Customers can check the shipping status in real time through the logistics company’s website.
    If you do not receive tracking information, please contact customer service for assistance.
  2. Delivery Issues and Delays
    Potential delays may occur due to:
    Customs clearance delays
    Weather or natural disasters
    Peak holiday congestion
    Incomplete or incorrect delivery address information
    In the event of serious delays, we will do our best to assist with logistics tracking.
  3. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately.

We will cooperate with the logistics company in the investigation. For eligible orders, we can arrange for a replacement or refund, depending on the circumstances.